It has to be really difficult for the CS reps to deal with all the questions they must get about future releases. I'm sure they are given a list of things they can and cannot say, and because they are not allowed to really tell us anything, it comes off sounding detached or "put off". Personally, I don't think I couold handle their job,and I have the utmost admiration for those who remain pleasant (pun intended) under pressure.